Help center

How can we help?

We usually reply within two business days.

Email us, or use Profile → Settings → Feedback in the app. If it’s about a purchase, include your Cinepop username so we can find it.

support@cinepop.app

Common questions

How do I import from Letterboxd, Trakt or IMDb?

Go to Profile → Settings → Import and pick a source. You’ll review every match before anything is added to your library.

How do I restore Cinepop Pro on a new phone?

Sign in with the same Apple ID, go to Profile → Settings and tap Restore purchases.

How do I cancel my subscription?

In Cinepop, go to Settings → Manage subscription, or open the iPhone Settings app → your name → Subscriptions.

How do I export or delete my data?

Settings → Export my data downloads everything. Settings → Delete account permanently deletes your account. See the Privacy Policy for details.